Providing IT Support for 20 years
Broad Oak Consultants
IT Support and Services - Ready to help firstname.lastname@example.org
We specialise in meeting the IT support needs of small to medium-sized businesses, as well as home and home-office computer users in Essex and Hertfordshire. Computer support is provided by a combination of remote support, onsite visits and our repair workshop. Come to us for your PC support.
Onsite support even in today’s world with of remote support some jobs need an engineer to visit and using their experience to make sense of the situation first hand. Having an engineer onsite is reassuring especially when they can talk to you in plain simple English terms to make sense of the IT jargon. We can talk with those horrible support call centres for you and cut through the nonsense they talk.
Broad Oak Consultants have been providing cloud based remote support for a decade. In that time we have used various providers which has given us a broad understanding of what is available and at what price.
We believe Microsoft's cloud solution for support, Windows Intune, is the best solution for most businesses; particularly those with staff working from home or out on the road. One of the key benefits of Microsoft Windows Intune is it offers consensual remote support. That is with the users consent remote support can be provided. It also offers other key support functions like patch management to keep your software up to date, software installation and a software security solution with anti-virus protection.
Servers are not currently supported on Microsoft Windows Intune so we offer alternative solutions for them. These solutions can be used in conjunction or as an alternative to Microsoft Windows Intune on users computers.
One of our key areas of expertise is in network support for businesses that cannot justify the cost of full-time IT support personnel or prefer to out-source. We can come in at short notice when things go wrong or we can keep your systems running at peak efficiency with regular planned visits to your site. We are used to working with networks; within one site LANs (Local Area Networks ) and across multiple sites either WANs (Wide Area Networks) or VPNs (Virtual Private Networks).